There are many moving pieces in logistics management, and one mistake may ruin the entire execution. You’ve got shipments to track, exceptions to resolve, ETAs to confirm, and customer calls to handle, all while trying to stay ahead of delays and issues. What if you could simplify that entire process with a quick chat?
That’s where Supply GPT comes in.
Supply GPT is an AI-powered assistant built by Supply Hoop the supply chain visibility platform, designed specifically for logistics professionals. Think of it as having an operations expert in your pocket. You can ask questions in plain English, and get instant answers about shipments, exceptions, ETAs, orders, and invoices, right from your ERP system (like CargoWise). No navigating dashboards, no technological training, just insights at your fingertips.
How Supply GPT Connects to Your ERP?
Supply GPT isn’t just a chat box, it’s deeply integrated with the systems you use every day. Here’s how it works:
Secure ERP Connection
We connect Supply GPT directly to your ERP (CargoWise, Magaya, SAP, Infor, etc.). It taps into your live data, shipment statuses, delivery records, and order details, without requiring you to switch platforms.
Natural Language Interface
You don’t need to know complex commands or internal codes. Just ask questions like:
- “What’s the ETA for shipment PR123?”
- “Any exceptions on today’s departures?”
- “Show me the POD for booking XYZ.”
Supply GPT understands and delivers precise answers pulled instantly from your ERP.
Fast and accurate responses
Once your question is received, Supply GPT retrieves the info and sends it back, typically in seconds. No lag, no confusion.
Always secure
Data transmission is encrypted and access is controlled. Only authorized users (via your ERP credentials) can ask and receive answers.
What You Can Ask Supply GPT?
Supply GPT is more than a novelty, it’s a productivity tool built for real-world logistics use cases. Here’s what you can access in real-time:
Shipment Tracking
Get live location updates and status along the shipment route.
Exceptions & Issues
Stay informed about delays, customs holds, reroutes, or potential fees.
Time Milestones
Ask for ETD, ETA, ATA, and ATD, less guesswork, and more accuracy.
Order & Invoice Info
Get shipment details tied to order numbers, invoice status, or billing references.
Custom Insights & KPIs
Need a specific metric or dashboard info? Supply GPT can be customized to answer customized questions relevant to your business.
All this happens on demand, right when you need it, no digging through modules or switching between tools.
Ask Like a Human, Get Insights You Require
One of the most important aspects of Supply GPT is its natural language understanding. You don’t need to phrase questions in robotic syntax, just use everyday language.
Examples of user-friendly queries:
- “Where’s shipment ABC123 right now?”
- “Has delivery on PO#56789 hit any delays?”
- “When did the trailer leave the port?”
- “Show me the delivery receipt for booking QWE456”
Because it “speaks” your ERP’s language behind the scenes, it responds much faster than flipping through screens or emails.
Why Supply GPT Works for Everyone?
Whether you’re in operations, customer service, or the back office, Supply GPT brings value:
Operations & Dispatch Teams
Keep drivers, trucks, and schedules aligned with instant visibility and real-time updates.
Customer Service
Instantly answer client questions without leaving the chat.
Managers & Executives
Get quick KPIs and insights without running reports.
Remote Workers
On the move? Ask via mobile and get answers in your pocket.
It’s designed to reduce friction, save time, and improve decision-making for every role in your team.
Integrates with CargoWise and Other ERPs
Supply GPT comes with built-in support for major logistics ERPs:
CargoWise
Your shipments, bookings, and documents are now chat-accessible.
Magaya, project44, Infor, SAP, and more
If you’re using another ERP, just let us know, and we’ll set it up.
No matter which system you’re on, Supply GPT speaks your data language and lets your team speak back in plain English.
Built-in Security & Privacy
In logistics, trust matters. Here’s how we protect your info:
Encrypted connections
All data is transmitted securely via HTTPS.
Role-based access
Only authorized users can query specific datasets.
System audits
Logs capture who asked what and when making it easy to track any misuse.
No external data sharing
Conversations stay within your team and never leave your network.
Security isn’t an afterthought, it’s a core design principle of Supply GPT.
Use It Anywhere, with Your Mobile
Supply GPT is accessible through the Supply Hoop mobile app:
On the go
Check shipment updates from your phone between meetings or at the loading dock.
In meetings
Pull up live data instantly, no need to prepare slides or reports.
It’s real-time visibility without carrying an extra laptop or scrambling for login credentials.
How Supply GPT Changes Your Day?
Imagine going into a tough logistics day:
A client calls and wants the ETA on their latest delivery. Instead of searching systems, just open Supply GPT and ask. The answer was delivered in seconds.
A customs hold pops up, before your next update. You query Supply GPT: “Any exceptions today?” You get a notification and resolve it proactively.
Your planners ask, “What’s our average pickup delay this week?” You ask Supply GPT and have the answer before your morning coffee is cold.
No delays, no guesswork. Just real-time clarity, every time.
Getting Started Is Easy
Here’s what it takes to activate Supply GPT:
ERP Integration
We link it to your existing systems, CargoWise, Magaya, SAP, etc.
User Access Setup
Define which team members get which information.
Customization
Add tailored queries or KPIs, like a weekly summary of shipments or average delay time.
Training (Minimal)
A quick walkthrough shows your team how to ask questions and get answers.
Once activated, Supply GPT lives inside your Supply Hoop app, and stays live 24/7.
The ROI: Faster, Smarter Logistics
Here’s why companies are adopting Supply GPT:
Time Efficiency
Eliminates manual status checks and system navigation.
Better Support
Customer reps answer queries instantly, improving satisfaction.
Operational Agility
Clear visibility helps resolve delays faster and avoid fees.
Reduced Waste
Less time is spent on data searches and more time on strategic decisions.
Remote Ready
Your team can access the same real-time data from anywhere.
Small time savings add up. One missed delay can mean a missed deadline. Supply GPT helps you stay ahead.
Conclusion
Think of Supply GPT as a smarter assistant pulling real-time answers from your core system, nothing more, nothing less.
Ready to Empower Your Team?
Want to see Supply GPT in action?
We’re ready to set it up and show you live how it transforms supply chain visibility and communication. In as little as a day, you can have real-time answers at your fingertips.
Stay ahead. Stay informed. Empower your team with on-demand ERP insights, just a chat away.
